Delivery & Return Policy – Iron Edge Designs
At Iron Edge Designs, we are committed to delivering your custom creations with the utmost care and ensuring your satisfaction. Please review our delivery and return policies to make your experience with us seamless and enjoyable.
Delivery Information
- Processing Time: Orders are processed within [X business days]. Custom and personalized items may require additional processing time, which will be communicated to you at the time of purchase.
- Shipping Methods: We offer standard and expedited shipping options. Delivery times may vary depending on your location.
- Shipping Charges: Shipping fees are calculated at checkout based on the delivery address and selected shipping method. Any applicable taxes or customs fees are the responsibility of the buyer.
- Order Tracking: Once your order has shipped, you will receive a tracking number via email. Track your order online for real-time updates.
Returns & Exchanges
At Iron Edge Designs, we want you to love your purchase. If for any reason you’re not fully satisfied, our return process is simple.
Eligibility for Returns
- Returns must be initiated within [X days] from the date of delivery.
- Products must be unused, undamaged, and in their original packaging with all tags and labels intact.
- Custom or personalized items are non-returnable unless defective or damaged.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [support email] or [phone number] to request a return authorization.
- Return Instructions: After your return is approved, we’ll send you a return shipping label and detailed instructions.
- Ship Back: Securely package the item and ship it back to us using the provided label. Please retain the tracking information for your records.
Refunds
- Once your return is received and inspected, a refund will be issued to the original payment method. Refunds may take [X business days] to appear on your account.
- Shipping charges are non-refundable unless the return is due to our error, such as receiving the wrong or damaged product.
Exchanges
- If you need a different size or design, we offer exchanges for defective or damaged items. Please contact us within [X days] of receiving your order to initiate an exchange.
Non-Returnable Items
- Custom-made or personalized products are not eligible for returns unless there’s a defect or mistake in the order.
- Items labeled as “Final Sale” or “Non-Returnable” cannot be returned.
Damaged or Defective Items
- If your order arrives damaged or defective, please notify us immediately. Send photos of the damaged product to [support email], and we’ll arrange for a replacement or refund at no additional cost.
Contact Us
If you have any questions or need assistance with your order, don’t hesitate to contact our customer service team at:
- Email: [ironedgepro@gmail.com]
- Phone: [+919880034786]
Thank you for choosing Iron Edge Designs! We look forward to helping you personalize your space with our high-quality creations.
